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Careline Support Package

You have the right software for your company. Now, all you need are the right service & support. At IT Simple, we are committed to provide superior service and endless support through your solution life cycle.

HOTLINE : +603-8071 6868
WhatsApp : +6019-271 1683
EMAIL : support@itsimple.com.my

SERVICES SUPPORT PACKAGE
Premium Support
Basic Support
Telephony:
✔
✔
Email:
✔
✔
Remote Access:
✔
✔
Priority Phone Line:
✔
N/A
Service Hours:
9am - 6pm
9am - 6pm
Service Days:
Mon - Fri (excluding Public Holidays)
Mon - Fri (excluding Public Holidays)
Response Time:
Within 4 Business hours
Within 2 Business days
On-site Support:
*1 trip
N/A
Classroom Training:
50% Normal Price
Normal Price
End User Contact Point:
Up to 3
1

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Our Happy Clients

We have more than 3500 customers globally

“We highly recommend IT SIMPLE to customers who are looking for a reliable & fast response service. Your service is impressive, and it has been invaluable to our company.”
ES TAY
ES TAYHyperwave System Engineering Sdn Bhd
Account Executive
“We will recommend IT Simple System Solutions Sdn Bhd to anyone who are looking for a solid accounting software & prompt response service. Your team service is impressive and it reduced a lot of tedious manual work for us.”
Jacky Leong
Jacky LeongInovar Industries Sdn Bhd
Management Account Senior Executive
“We highly recommend IT SIMPLE to customers who are looking for a reliable & fast response service. Your service is impressive, and it has been invaluable to our company.”
Jane
JaneJ & C Consultancy Services
Director
“We will recommend IT Simple System Solutions Sdn Bhd to anyone who are looking for a accountable accounting software & great customer service. Your team service is very helpful and it reduced a lot of tedious manual work for us.”
Kamsani Bin Sapari
Kamsani Bin SapariKBS One Management Sdn Bhd
Manager Director
“We highly recommend IT Simple to anyone who are looking for a steady software & fast response service. Your service is impressive and it reduced a lot of tedious manual work for us. Keep up the good work!”
Ray Lye
Ray LyeTech Trad Solution Sdn Bhd
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