Careline Support Package

You have the right software for your company. Now, all you need are the right service & support. At IT Simple, we are committed to provide superior service and endless support through your solution life cycle.

SERVICES SUPPORT PACKAGE
Premium Support
Basic Support
Telephony:
Email:
Remote Access:
Priority Phone Line:
N/A
Service Hours:
9am - 6pm
9am - 6pm
Service Days:
Mon - Fri (excluding Public Holidays)
Mon - Fri (excluding Public Holidays)
Response Time:
Within 4 Business hours
Within 2 Business days
On-site Support:
*1 trip
N/A
Classroom Training:
50% Normal Price
Normal Price
End User Contact Point:
Up to 3
1
Cresta Social Messenger